Customer Service

McLean Engineering has been in business for more than 38 years and part of that 38 year tradition is our dedication to excellent customer service. What do we mean by excellent customer service:

• Correct and comprehensive diagnosis of our customer’s water issues followed by a competitively priced water filtration recommendation
• Clear explanation of both our product recommendation and the importance of properly maintaining the system
• Polite, well-trained service technicians that complete a thorough service each and every time they come to your home and identify the frequency of service needed for each system we install.

McLean Engineering’s objective is to provide a custom water treatment system that will effectively eliminate any water problems for your home or business or simply to improve on water conditions you are experiencing. Like your car, your water treatment system needs to be serviced annually to ensure optimal performance. This maintenance includes replacing the depleted media at least once each year, reviewing all of the working parts to ensure proper function and making any adjustments or repairs, and testing the water again to see if there are any changes. Water can change over time and it is important to be sure that we are continuing to treat the water effectively.

Our goal is to ensure that your water filtration system works optimally 365 days a year, and we cannot ensure that without completing the proper maintenance of your system. Our service technicians provide each of our customers the most comprehensive service followed by a clear explanation of what was done and why, as well as providing them with any recommendations.

We want the service technicians and the office staff to communicate often with our customers. We want to hear from you and know what is working well, as well as any concerns you may have. So, please feel free to contact us with any and all concerns.

	Customer Service McLean Engineering has been in business for more than 38 years and part of that 38 year tradition is our dedication to excellent customer service. What do we mean by excellent customer service: • Correct and comprehensive diagnosis of our customer’s water issues followed by a competitively priced water filtration recommendation • Clear explanation of both our product recommendation and the importance of properly maintaining the system • Polite, well-trained service technicians that complete a thorough service each and every time they come to your home and identify the frequency of service needed for each system we install. McLean Engineering’s objective is to provide a custom water treatment system that will effectively eliminate any water problems for your home or business or simply to improve on water conditions you are experiencing. Like your car, your water treatment system needs to be serviced annually to ensure optimal performance. This maintenance includes replacing the depleted media at least once each year, reviewing all of the working parts to ensure proper function and making any adjustments or repairs, and testing the water again to see if there are any changes. Water can change over time and it is important to be sure that we are continuing to treat the water effectively. Our goal is to ensure that your water filtration system works optimally 365 days a year, and we cannot ensure that without completing the proper maintenance of your system. Our service technicians provide each of our customers the most comprehensive service followed by a clear explanation of what was done and why, as well as providing them with any recommendations. We want the service technicians and the office staff to communicate often with our customers. We want to hear from you and know what is working well, as well as any concerns you may have. So, please feel free to contact us with any and all concerns.